CLAIMS & DISPUTE RESOLUTION IN COURIER SERVICES
This course equates customer-facing staff with the skills, systems, and emotional intelligence to handle disputes, process claims efficiently, and turn unhappy customers into retained clients. Participants who complete this training can professionally manage customer issues, de-escalate tensions, and protect company's reputation while reducing churn.
Why You Should Enrol
Lost items. Damaged goods. Delayed deliveries. Angry customers. These issues can kill your brand if not handled professionally.
This course gives you a proven system to respond to complaints, resolve disputes, and protect both your riders and your business—without getting dragged or losing trust. Whether you’re a solo operator or running a fleet, this training helps you stay in control when things go wrong.
Who This Course Is For
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Courier company owners and operations leads
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Customer service agents in logistics businesses
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Dispatch supervisors handling field complaints
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Individual riders who want to handle disputes smartly
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Any logistics team dealing with daily delivery issues
Time to Complete:
1 Hour (Self-paced or instructor-led)
What You’ll Learn
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The most common causes of courier claims and disputes
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How to set delivery terms and protect your business from false claims
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How to respond calmly and professionally to customer complaints
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How to investigate and resolve delivery failures
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How to log, track, and learn from claims to reduce future disputes
What to Expect
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Quizzes & Tests on real-life scenarios
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Homework Assignment to create your company’s claim-handling SOP
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Certificate of Completion issued at the end
Outcome
You’ll leave this course with the confidence and tools to resolve disputes fast, protect your brand’s reputation, and create smoother experiences for both customers and riders.
