Customer Relationship Management For Riders
A rider arrives over an hour late to deliver a package. The customer, annoyed, asks what caused the delay. The rider responds with, “Na traffic, wetin you want make I do?” — no apology, no courtesy. The customer accepts the package but is visibly upset. Later, they leave a low rating and negative comment about the rider’s rude attitude. Though the delivery was successful, the customer decides not to order again.
Why You Should Enrol
You’re not just dropping off items—you’re the face of the brand. Every customer interaction affects your company’s reputation. A single bad experience can lead to lost business, bad reviews, or complaints.
This course teaches you how to build trust, communicate professionally, and manage customer expectations, no matter how tough the situation is.
Who This Course Is For
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Dispatch riders who interact directly with customers
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Courier companies training riders in service excellence
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Supervisors managing customer complaints and feedback
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Field staff looking to improve their communication and confidence
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Any rider who wants to be more than “just a delivery guy”
Time to Complete:
1 Hour (Self-paced or instructor-led)
What You’ll Learn
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How to greet customers and make a strong first impression
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How to stay polite—even when customers are rude or impatient
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How to manage delays, wrong addresses, or damaged goods
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What to say and do when things go wrong (without losing your cool)
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How to build customer trust and leave a lasting positive impression
What to Expect
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Quizzes & Tests based on real customer scenarios
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Homework Assignment to create your own rider service script
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Certificate of Completion issued after training
Outcome
By the end of this course, you’ll have better communication skills, stronger customer relationships, and the ability to turn frustrated customers into loyal ones.
