First impressions matter — even on the phone.
This short course teaches delivery riders how to confidently introduce themselves to new customers by phone. Learn what to say, how to sound professional, and how to build trust from the very first call. A simple habit that can prevent confusion, save time, and make customers feel respected.
Introducing Yourself to a New Customer by Phone for Delivery or Pickup
Why This Course Matters:
A rider’s introduction plays a key role in customer satisfaction. When riders don’t speak clearly, fail to identify themselves, or appear unfriendly, customers may feel disrespected or unsafe. This leads to negative experiences and, often, lost business.
This course will show you how to introduce yourself properly — with confidence, clarity, and a professional attitude — so every delivery builds trust and represents your company well.
Let’s get into it.
Why You Should Enrol
Your voice is your first impression. If you sound confused, rude, or unprofessional on the phone, customers will assume the worst—even before they see you.
This course teaches you exactly what to say, how to say it, and how to handle the first customer call like a pro. Whether you’re calling for a delivery or pickup, you’ll learn how to build trust, avoid confusion, and stay in control.
Who This Course Is For
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New and experienced dispatch riders
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Courier companies training riders on communication
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Fleet supervisors looking to improve customer feedback
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Independent riders and bike owners working with apps or multiple clients
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Anyone who deals with customers over the phone daily
Time to Complete:
1 Hour (Self-paced or instructor-led)
What You’ll Learn
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What to say when calling a new customer for delivery or pickup
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How to introduce yourself clearly and confidently
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Common mistakes riders make on phone calls—and how to avoid them
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How to confirm location, delivery details, and set expectations
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How to deal with tough customers or unclear instructions on the phone
What to Expect
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Quizzes & Tests using real phone call scenarios
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Homework Assignment to practice and record your intro script
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Certificate of Completion awarded after completion
Outcome
You’ll walk away from this course with a strong phone presence, better communication skills, and the ability to start every customer interaction with clarity and confidence.
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Introducing Yourself to a New Customer by Phone
| Certificate | Price |
|---|---|
| CERTIFICATE OF COMPLETION | ₦1,120.00 |