Conflict Resolution and Street Survival Skills

Conflict Resolution and Street Survival Skills

The streets can be tough, but your hustle doesn’t have to be a danger zone.
One wrong move with aggressive area boys or an upset customer can ruin your day — or worse. That’s why this course is made for riders like you.

In this course, you’ll learn how to:

• Spot danger before it happens

• Defuse tense situations with calm and confidence

• Use smart escape tactics to stay safe

• Stay in control and think quickly when things get heated

This isn’t just a course — it’s a survival guide for riders.
 

Why You Should Enrol

Riders deal with pressure from every side — angry customers, unfair police stops, rude drivers, and street scammers. One wrong reaction can lead to violence, loss, or arrest.
This course teaches you how to manage conflict, avoid danger, and think fast in tough situations. It’s not just about customer service—it’s about street wisdom and knowing how to survive and stay professional in real-world delivery conditions.

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Who This Course Is For

• Dispatch riders in high-traffic, high-risk areas

• Courier companies training riders on street behavior

• Delivery staff who’ve faced aggressive customers or road threats

• Supervisors who want to reduce incidents and complaints

• Anyone who works frontline in logistics and needs mental sharpness + physical caution

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Time to Complete:

1 Hour (Self-paced or instructor-led)

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What You’ll Learn

1. How to stay calm when customers are angry or insulting

2. How to de-escalate conflict without losing face or fighting

3. What to do when stopped by police or harassed on the road

4. How to avoid setups, scams, and physical confrontations

5. What to report, what to ignore, and how to protect your life and job

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What to Expect

• Quizzes & Tests on real-life rider scenarios

• Homework Assignment to build your personal survival checklist

• Certificate of Completion awarded at the end

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Outcome

You’ll walk away with stronger emotional control, sharper street sense, and the confidence to handle daily threats and conflicts without losing your cool—or your job.