Fleet operators across Africa are facing a costly problem: keeping skilled riders and managers on the job. High attrition slows growth, weakens customer experience, and drains resources.
High turnover rates not only disrupt operations but also increase recruitment and training costs. Implementing effective on-the-job training (OJT) programs can be a strategic solution to enhance employee retention and performance.
The logistics industry often faces high turnover rates due to factors like job dissatisfaction, lack of growth opportunities, and inadequate training. This constant churn leads to increased operational costs and affects service quality.
OJT provides employees with hands-on experience, allowing them to acquire relevant skills in real-time. This approach has several benefits:
Increased Job Satisfaction: Employees feel more confident and competent in their roles, leading to higher job satisfaction.
Improved Retention Rates: Companies that invest in employee training report higher retention rates, as employees feel valued and see opportunities for growth.
Enhanced Performance: Continuous learning ensures that employees stay updated with best practices, leading to improved performance and efficiency.
To maximize the benefits of OJT, consider the following strategies:
Structured Training Plans: Develop clear training modules that outline objectives, timelines, and expected outcomes.
Mentorship Opportunities: Pair new employees with experienced staff to facilitate knowledge transfer and provide support.
Regular Feedback: Implement a system for regular feedback to help employees understand their progress and areas for improvement.
Utilize Technology: Leverage mobile learning platforms to provide accessible and flexible training options.
PushMobile Technology Limited offers TRAQA, a mobile-first learning platform designed to upskill Africa’s logistics workforce. TRAQA provides accessible, low-data, and gamified training modules that cater to the unique needs of delivery riders and fleet managers, promoting continuous learning and development.